Cookie Policy

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently, provide a better user experience, and supply information to site operators. Similar technologies include pixels (tiny transparent images), web beacons, local storage, and session storage. In this policy, "cookies" refers to all of these technologies collectively.

We use cookies for the following purposes:

(a) Strictly necessary — essential for the Service to function correctly, including authentication, session management, security protections, and load balancing. These cookies cannot be disabled without breaking core functionality.

(b) Analytics and performance — help us understand how visitors interact with our website and platform, which pages are most popular, how users navigate, and where errors occur. We use Google Tag Manager (GTM) to manage analytics tags. This data is collected in aggregated form and does not identify you personally.

(c) Functional — remember your preferences and settings (such as your selected state/territory and UI preferences) to provide a more personalised experience.

These cookies are required for the Service to operate. Without them, features like secure login, session persistence, and security protections would not function.

These cookies help us measure and improve the performance of our Service. They collect information about how you use the website, such as which pages you visit and any errors you encounter. All information is aggregated and pseudonymised.

We use Google Tag Manager (GTM) as a tag management system. GTM itself does not use cookies, but it facilitates the deployment of analytics tags (e.g. Google Analytics) that do. Data collected via GTM-managed tags is processed in accordance with Google's data processing terms.

These cookies and local storage items remember your choices and preferences to enhance your experience.

Some cookies are placed by third-party services that appear on our pages. We do not control these cookies. The third-party providers used on our site include:

(a) Google (Analytics, GTM) — for website analytics. See Google Privacy Policy.

(b) Stripe — for payment processing. Stripe may set cookies for fraud detection. See Stripe Privacy Policy.

(c) Vercel — for hosting and edge delivery. Vercel may set performance-related cookies. See Vercel Privacy Policy.

We do not use third-party advertising or retargeting cookies that track your activity across other websites for the purpose of serving you targeted advertisements.

Most web browsers allow you to control cookies through their settings. You can typically:

(a) view what cookies are stored and delete them individually or in bulk;
(b) block third-party cookies;
(c) block cookies from specific sites;
(d) block all cookies; or
(e) delete all cookies when you close your browser.

Please note that disabling or deleting certain cookies may affect the functionality of the Service — for example, you may need to re-authenticate more frequently. For instructions on managing cookies in your specific browser, visit your browser's help documentation.

To opt out of Google Analytics across all websites, you can install the Google Analytics Opt-out Browser Add-on.

Some browsers offer a "Do Not Track" (DNT) signal. As there is no universally accepted standard for how to respond to DNT signals, we do not currently respond to them. However, you can manage your tracking preferences as described in Section 7.

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for operational, legal, or regulatory reasons. We will post the updated policy on this page and update the "Last updated" date. We encourage you to review this page periodically.

If you have questions about our use of cookies, please contact us via our Contact page or see our Privacy Policy for additional details on how we handle your personal information. Protocol Labs (ABN 49 634 013 629), trading as AxionSite, Sydney, New South Wales, Australia.